Frequently Asked Questions
About the program
What is the Rewards Platform?
What do I get as a member?
Can I have more than one account?
How do I add the Rewards Platform to my phone screen?
Earning cashback rewards
What is cashback?
How do I earn cashback?
When will my cashback appear in my account?
What does each of the cashback rewards statuses mean?
I purchased from a retailer, but I don’t see anything in my transaction account.
I purchased a gift card, but I haven’t received it.
Why do I have to wait so long for my cashback rewards to move from Pending Balance to Total Balance?
What can I do to make sure I receive cashback rewards for my eligible purchase?
Why didn’t I receive cashback for my purchase?
Are cashback offers valid with other discounts or payment methods?
What happens if I return an item or cancel a service?
Are there any limits to what I can earn cashback rewards for?
RETAILERS
I’m experiencing an issue on the retailer’s website. What should I do?
Will new retailers be added?
Redeeming rewards
How do I view my Rewards Balance?
How can I redeem my cashback?
What is the minimum balance I need to redeem my cashback rewards?
Are there any fees or expiry dates?
How do I receive and activate my card?
I redeemed my cashback, but I haven’t received my gift card.
Why do I need to download the TCN app to use my Digital Prepaid Mastercard or Digital gift cards?
I’m having trouble downloading my card. Who can I contact?
Communications and security
Can I unsubscribe from communications but still be part of the Rewards Platform?
Can I share or transfer my account or cashback?
Is my financial information secure when shopping through the platform?
Cancellations or inactivity
I want to delete my account
I haven’t used my account for over 12 months, now I can’t log in.
Support
How can I contact the Rewards Platform for help?
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